To place an order, please contact Customer Service:
Telephone: 1 (800) 361-6128
Fax: 1 (800) 563-9196
Email: school_inquiries@pearsoned.com
Please have ISBNs and/or a Purchase Order number ready.
To mail in your order with a cheque:
Pearson Canada, School Division
Attention: Customer Service
26 Prince Andrew Place
North York, Ontario M3C 2H4
Pearson accepts credit card payments through our call center at 1-800-361-6128. Credit card information is not accepted via postal/mail, facsimile, or email.
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Print resources are accepted within 12 months of purchase date with authorization. Books must be unused and in resale-able condition. Heinemann, Custom prints, Software and Texas instruments products are non-returnable, unless defective or damaged. Additionally, all Savvas products purchased prior to December 30, 2020 are non-returnable. To ensure credit is correctly applied, please contact Pearson to obtain an RMA (Returns Material Authorization), and have your invoice number or packing slip at hand. Permission must be requested for extensions of the return period. Return shipping costs are the responsibility of the customer.
All returns must be sent to: Pearson Canada, 195 Harry Walker Parkway North, Newmarket, ON L3Y 7B4
| Technical Support | Email Address |
|---|---|
| Mathology/Mathologie technical support | help@mathology.ca |
| Echos Pro technical support | echosprohelp@pearson.com |
| Spark Reading technical support | sparkreadinghelp@pearson.com |
| Growing in Faith, Growing in Christ and Fully Alive technical support | retechsupport@pearsoncanada.com |
| General technical support | schooltechsupport@pearsoncanada.com |
| Access Codes technical support | schoolaccesscodes@pearsoncanada.com |
| Submit spreadsheets for student batch registration | schoolbatchreg@pearsoncanada.com |
| Orders | school_inquiries@pearsoned.com |
| Payment Method | Steps |
|---|---|
|
Place order with a purchase order number |
Please have ISBNs and/or a Purchase Order number ready. |
|
Place order with a credit card |
Please have order information and credit card information ready. |
|
Place order with a cheque |
Please mail your order with a cheque to: Pearson Canada, School Division |
|
Pay existing invoice with credit card |
Please have invoice number and credit card information ready. |
|
Pay existing invoice by cheque |
Please reference invoice number and/or account number on the cheque and mail to the address below: |
|
Pay existing invoice by wire transfer/EFT |
Please provide the following information to your procurement office: Bank Wire to/Virement Bancaire:
|
To obtain an examination copy of a resource for purchase decision making purposes, please contact your local sales representative.
If you are with a school or professional organization and would like to request a quote, please complete our Request a Quote form.
For students with disabilities, complete this form.
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