Customer Service



If you have an existing order, or would like to place an order, please contact Customer Service:

Telephone: 1 (800) 361-6128
Fax: 1 (800) 563-9196
Please have ISBNs and/or a Purchase Order number ready.

Mailing Address:
Pearson Canada, School Division
Attention: Customer Service
26 Prince Andrew Place
North York, Ontario M3C 2H4

Pearson accepts credit card payments through our e-commerce portal and call center. Credit card information is not accepted via postal/mail, facsimile, or email.

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Have a specialist contact you.

Submit a Product Idea

Interested in publishing your idea? 

Have an idea for a Pearson Canada book or project, but want to find out more before you write a full prospectus?


Returns and Exchanges

Print resources are accepted without authorization within 12 months of the purchase date.  Books must be unused and in resale-able condition.  Software and Texas Instruments product are non-returnable, unless defective or damaged.  To ensure credit is correctly applied, please provide the account number, invoice or packing slip.  Permission must be requested for extension of the return period.  Return shipping costs are the responsibility of the customer.

All returns must be sent to: Pearson Canada, 195 Harry Walker Parkway North, Newmarket, ON L3Y 7B4


Examination Copies

To obtain an examination copy of a resource for purchase decision making purposes, please contact your local sales representative.

Request a Quote

If you are with a school or professional organization and would like to request a quote, please complete our Request a Quote form.

Accessibility/Students with Disabilities Requests

For students with disabilities, complete this form.

Become a Product Reviewer

Reviewers are a valuable resource in our efforts to improve our teaching and learning resources. Submit this form to be considered as a Product Reviewer.