Customer Service

 

Orders

To place an order, please contact Customer Service:

Telephone: 1 (800) 361-6128
Fax: 1 (800) 563-9196
Email: school_inquiries@pearsoned.com
Please have ISBNs and/or a Purchase Order number ready.

To mail in your order with a cheque:
Pearson Canada, School Division
Attention: Customer Service
26 Prince Andrew Place
North York, Ontario M3C 2H4

Pearson accepts credit card payments through our call center at 1-800-361-6128. Credit card information is not accepted via postal/mail, facsimile, or email.

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Submit a Product Idea

Interested in publishing your idea? 

Have an idea for a Pearson Canada book or project, but want to find out more before you write a full prospectus?

 

Returns and Exchanges

Print resources are accepted within 12 months of purchase date with authorization. Books must be unused and in resale-able condition. Heinemann, Custom prints, Software and Texas instruments products are non-returnable, unless defective or damaged. Additionally, all Savvas products purchased prior to December 30, 2020 are non-returnable. To ensure credit is correctly applied, please contact Pearson to obtain an RMA (Returns Material Authorization), and have your invoice number or packing slip at hand. Permission must be requested for extensions of the return period. Return shipping costs are the responsibility of the customer.

All returns must be sent to: Pearson Canada, 195 Harry Walker Parkway North, Newmarket, ON L3Y 7B4

 

» Technical Support

Technical SupportEmail Address
Mathology/Mathologie technical support help@mathology.ca 
Echos Pro technical support   echosprohelp@pearson.com 
Spark Reading technical support   sparkreadinghelp@pearson.com  
Growing in Faith, Growing in Christ and Fully Alive technical support   retechsupport@pearsoncanada.com   
General technical support   schooltechsupport@pearsoncanada.com  
Access Codes technical support   schoolaccesscodes@pearsoncanada.com  
Submit spreadsheets for student batch registration   schoolbatchreg@pearsoncanada.com  
Orders   school_inquiries@pearsoned.com  

Download Technical Support PDF

» Payment Steps

Payment MethodSteps

Place order with a purchase order number 

Please have ISBNs and/or a Purchase Order number ready.
Call, fax, or email your order in to:
Telephone: 1 (800) 361-6128
Fax: 1 (800) 563-9196
Email: school_inquiries@pearsoned.com

Place order with a credit card

Please have order information and credit card information ready.
Call Pearson Customer Service Department at 1-800-361-6128 to place order via phone.

Place order with a cheque 

Please mail your order with a cheque to: 

Pearson Canada, School Division
Attention: Customer Service
26 Prince Andrew Place
North York, Ontario M3C 2H4

Pay existing invoice with credit card 

Please have invoice number and credit card information ready.
Call Pearson Financial Customer Support Team at 1-800-922-0579, press 2 then 1 to reach this department.

Pay existing invoice by cheque 

Please reference invoice number and/or account number on the cheque and mail to the address below:
Pearson Canada INC
C/O T46254
PO BOX 46254, STN A
Toronto ON, M5K 4K9

Pay existing invoice by wire transfer/EFT 

Please provide the following information to your procurement office:

Bank Wire to/Virement Bancaire: 

  • Bank Name/Nom de la banque: Canada Trust

  • Bank Address/Adresse de la banque:

    55 King St, W
    Concourse Lvl,
    Toronto, ON, M5K 1A2

  • Bank ID/Identifiant de la banque: 004

  • Bank Branch/Transit No: 10202 

  • SWIFT Code: TDOMCATTTOR 

  • A/C No/Numéro de compte: 5333370 

  • Bank Account Name/Nom du compte de banque: Pearson Canada Inc. 

Download Payment Steps PDF

 
 

Examination Copies

To obtain an examination copy of a resource for purchase decision making purposes, please contact your local sales representative.

Request a Quote

If you are with a school or professional organization and would like to request a quote, please complete our Request a Quote form.

Accessibility/Students with Disabilities Requests

For students with disabilities, complete this form.

Become a Product Reviewer

Reviewers are a valuable resource in our efforts to improve our teaching and learning resources. Submit this form to be considered as a Product Reviewer.