• Pearson Canada
  • Search K12 Products
  • Contact us
  • Cart
  • Search K12 Products
  • Contact us
  • Cart
  • Pearson Canada School
Pearson logo
  • Search K12 Products
  • Discipline
      • Advanced Placement
      • Business
      • Catholic Resources
      • French as a Second Language
      • French Immersion
      • International Baccalaureate
      • Literacy
      • Mathematics
      • Science
      • Social Studies
      • Professional Resources
  • Topics
      • Assessment
      • Early Learning
      • English Language Learners
      • eText
      • Foundational Skills
      • Fountas and Pinnell Literacy™
      • Indigenous Resources
      • Jennifer Serravallo
      • K-12 Catalogues
      • Mathology
      • Professional Services
      • Provincial Resources
      • Spark Reading
      • Special Days Calendar
  • Grade Level
      • Early Learning
      • Elementary
      • Secondary
      • Professional Learning
  • Implementation
      • Implementation Support
      • Professional Services
      • Fountas & Pinnell Classroom
      • Leveled Literacy Intervention
      • Benchmark Assessment System
      • Bug Club Phonics
      • Mathology
      • Spark Reading
      • French
      • Word Study
      • Units of Study
  • Customers
      • Copyright Usage Guidelines
      • Price Lists & Order Forms
      • Help & Support
      • Idea Submission & Reviewer Page
      • Find Your Sales Representative
      • Diversity, Equity, & Inclusion (DE&I)
      • Truth and Reconciliation
  • Home
  • Help and Support
  • Returns & Exchanges

Returns & Exchanges

Understand your return and exchange options

Print resources are accepted within 12 months of purchase date with authorization. Books must be unused and in resale-able condition. Heinemann, Custom prints, Software and Texas instruments products are non-returnable, unless defective or damaged. To ensure credit is correctly applied, please contact Customer Service (school_inquiries@pearsoned.com) to obtain an RMA (Returns Material Authorization), and have your invoice number or packing slip at hand. Permission must be requested for extensions of the return period. Return shipping costs are the responsibility of the customer.

All returns must be sent to: Pearson Canada, 195 Harry Walker Parkway North, Newmarket, ON L3Y 7B4

Discipline

  • Advanced Placement
  • Arts
  • Business
  • Catholic Resources
  • French as a Second Language
  • French Immersion
  • International Baccalaureate
  • Literacy
  • Mathematics
  • Science
  • Social Studies
  • Professional Resources

Grade Level

  • Early Learning
  • Elementary
  • Secondary
  • Professional Learning

Topics

  • Assessment
  • Early Learning
  • English Language Learners
  • eText
  • Foundational Skills
  • Fountas and Pinnell Literacy™
  • Indigenous Resources
  • Jennifer Serravallo
  • K-12 Catalogues
  • Mathology
  • Professional Services
  • Provincial Resources
  • Spark Reading
  • Special Days Calendar

Implementation

  • Implementation Support
  • Professional Services
  • Fountas & Pinnell Classroom
  • Leveled Literacy Intervention
  • Benchmark Assessment System
  • Bug Club Phonics
  • Mathology
  • Spark Reading
  • French
  • Word Study
  • Units of Study

TO PLACE AN ORDER BY PHONE: 1(800) 361-6128

Customers

  • Copyright Usage Guidelines
  • Price Lists & Order Forms
  • Help & Support
  • Idea Submission & Reviewer Page
  • Find Your Sales Representative
  • Diversity, Equity, & Inclusion (DE&I)
  • Truth and Reconciliation

Copyright © 2023 Pearson Canada Inc. All rights reserved.

School Division Home About Us Contact Us Terms of Use Privacy Accessibility