Does MathXL for School work on Macs as well as PCs?
Yes. In addition to supporting Internet Explorer, the Flash-based MathXL for School Player v2 supports Firefox on Windows (XP and Vista) and Safari and Firefox on the Macintosh as well as the PC.
Why do I need to install both the TestGen plug-in and the TestGen software?
The TestGen plug-in allows you and your students to view and take TestGen tests within MathXL for School; the software lets you create and author them. Students only need to install the plug-in, as they are not creating or authoring TestGen tests.
Why can't I run MathXL for School in my browser?
In most courses, you and your students can use recent versions of Internet Explorer, Firefox, or Safari to work in your course. A few older courses, however, are only available using Internet Explorer.
Some Internet providers offer their own proprietary browsers, which are not compatible with MathXL for School. To work in your course, you must minimize the proprietary browser and open a standard browser supported for your course.
What if pop-up blockers are preventing windows from appearing?
Pop-up blockers or ad-blockers may prevent you from installing components and from using your course. You should configure these programs to allow pop-ups from MathXLforSchool.com before running the Browser Check or trying to use any part of your course.
Commonly used pop-up blockers:
- All the supported browsers - Internet Explorer, Firefox, and Safari - include pop-up blockers.
- MSN offers the MSN Toolbar, which includes a pop-up blocker.
- EarthLink offers a pop-up Blocker for Internet Explorer.
- Google offers a toolbar with a feature to block pop-up windows.
- Yahoo offers a toolbar with features to block pop-up windows.
- Netscape 7.1 offers a pop-up blocker feature that can be turned off by selecting Preferences from the Edit menu and then selecting Popup Windows under Privacy and Security.
How to allow pop-ups from specific locations:
Most popular pop-up blockers let you allow pop-ups from specific locations. For example, if you are using the Google toolbar pop-up blocker, you can click the Popup Blocker button on the toolbar when you are using the Browser Check. The button text will change to read “Allow site popups,” indicating that the Popup Blocker is disabled for the MyMathLab site. For specific instructions, please refer to the online help for your pop-up blocker.
Tips for managing pop-up blockers:
- Most pop-up blockers produce an audio alert when they block a pop-up window. If you have speakers installed, raise your volume so you can hear whether a pop-up has been blocked.
- Many pop-up blockers let you use the "Ctrl" key on your keyboard to allow an individual pop-up window. If you are unsure how to configure your pop-up blocker, hold down the "Ctrl" key when clicking the Install or Detect buttons in the Browser Check.
- If you have multiple pop-up blockers, you will need to configure each pop-up blocker. For example, you may have Internet Explorer 6.0 (with Service Pack 2), the Google Toolbar, and Norton Internet Security. Each has its own, independent pop-up blocker.
How to disable pop-up blockers:
- If pop-ups are still blocked after you configure your pop-up software, you should temporarily disable your pop-up blockers. You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in the browser. You can re-enable the software when you are not using your course.
- In extreme cases, you may need to uninstall a pop-up blocker completely. If the pop-up blocker is not part of your browser, you probably can remove it using the Add/Remove Programs in the Windows Control Panel.
If you need help, contact Customer Technical Support.
How do I configure my browser's cookie settings?
To use MathXL for School, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another.
To enable cookies for Internet Explorer:
- From the Tools menu, select Internet Options.
- In the Internet Options window, click the Privacy tab.
- Click Advanced.
- Set your cookie handling as follows:
- Select Override Automatic Cookie Handling.
- Accept 1st party cookies.
- Accept 3rd party cookies.
- Select the checkbox Always allow session cookies.
To enable cookies for Firefox:
- From the Firefox menu, choose Tools > Options (PC) or Firefox > Preferences (Mac).
- In the Options window, click the Privacy tab.
- In the Cookies section of the window, make sure “Accept cookies from sites” is checked.
- From the “Keep until” dropdown list, choose either they expire or I close Firefox.
- Click OK to save your settings.
To enable cookies for Safari:
- From the Safari menu, choose Safari > Preferences.
- At the top of the window, click the Security lock icon.
- Under Accept Cookies, make sure Only from sites you navigate to is selected.
- Dismiss the Advanced window.
If you need help, contact Customer Technical Support.
The videos won’t play on my computer.
If you are having trouble playing the videos in your MathXL for School course, you may need to adjust your QuickTime settings. Click the links below for instructions:
Settings for QuickTime 7 (recommended)
Settings for QuickTime 6
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